Fast and secure home delivery
Buy now, pay in january
Try home 100 days
Free exchange
Buy now and pay later

Do you offer free returns?

No, we charge 6 GPB for a return.

How do I make a return?

Send us an email at support@glassupport.zendesk.com, and we will help you.

How do I make an exchange?

Send us an email at support@glassupport.zendesk.com, and we will help you.

How can I complain about an item?

Send us an email at support@glassupport.zendesk.com, and we will help you.

Which strength glasses can I order?

You can order reading glasses in the plus strengths 1, 1.2, 2, 2.5 and 3. You choose the strength when you add your glasses to your shopping basket. 

What do anti-reflective and anti-dirt treatments entail?

Anti-reflection reduces reflections from lamps and other light sources that can otherwise interfere with your field of vision. Anti-dirt is a type of anti-static treatment that makes it more difficult for dust and other dirt to stick to the glass. The surface treatment also makes the glass easier to clean.

Which strength glasses should I have?

In terms of normal age-related vision, we humans are relatively alike. Usually, the following applies:

40 years: +1

45 years: +1.5

50 years: +2.0

55 years: +2.5

60 years: +3

How do I know if the glasses will fit me? 

The dimensions for each pair of glasses can be found listed under the respective product page, for example 55-15-140. These figures indicate the size of the frames in the following order: The diameter of the lens, the bridge width, and the side length. The unit is millimetres. If the side does not fit you, you can easily exchange it for another model or return the glasses. 

What does to the 100-day try-at-home mean?

After receiving the glasses, you can try them out for 100 days. If you are not satisfied with your item, you can simply send it back.

How long will it take until I receive my glasses?

Your glasses are packaged within 1 day of the date on which the order is placed, and are dispatched with DHL and delivered within 4-6 working days.

Which payment method can I pay with?

Card payment, Paypal and Klarna.

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