Do you offer free returns?
Yes, returns are always free of charge.
How do I make a return?
How do I make an exchange?
How can I complain about an item?
Send us an email at firstname.lastname@example.org, and we will help you.
Which strength glasses can I order?
You can order reading glasses in the plus strengths 1, 1.2, 2, 2.5 and 3. You choose the strength when you add your glasses to your shopping basket.
What do anti-reflective and anti-dirt treatments entail?
Anti-reflection reduces reflections from lamps and other light sources that can otherwise interfere with your field of vision. Anti-dirt is a type of anti-static treatment that makes it more difficult for dust and other dirt to stick to the glass. The surface treatment also makes the glass easier to clean.
Which strength glasses should I have?
In terms of normal age-related vision, we humans are relatively alike. Usually, the following applies:
40 years: +1
45 years: +1.5
50 years: +2.0
55 years: +2.5
60 years: +3
How do I know if the glasses will fit me?
The dimensions for each pair of glasses can be found listed under the respective product page, for example 55-15-140. These figures indicate the size of the frames in the following order: The diameter of the lens, the bridge width, and the side length. The unit is millimetres. If the side does not fit you, you can easily exchange it for another model or return the glasses. The return shipping is of course free of charge.
What do you mean by “try out at home for 30 days”?
This means that after you have received your item, you are free to try it out at your leisure for 30 days. If you are not satisfied with your item, simply send it back to us using the return label included.
How long will it take until I receive my glasses?
Your glasses are packaged within 1 day of the date on which the order is placed, and are dispatched with Postnord and delivered within 1-3 working days.
Which payment method can I pay with?
Card payment and Paypal.